When An NFL Quarterback Calls an Audible

Drew BreesA lawsuit is a powerful way to put a lot of pressure to convince other people to pay.  Sometimes it’s a just correction of a wrong sometimes it’s not.  However, once they are filed, they are public information and, therefore, can find their way into the news.

A lawsuit filed against you or your company requires expert crisis communications management even if it’s not in the news.  Lawyers almost always recommend silence.  But silence can imply guilt and affect a company’s reputation in a way that affects the bottom line.  When questioned by reporters, a skilled publicist can often help keep the court action from becoming news.  If it’s already a story, the publicist can ensure your key messages don’t included “no comment.”

Obviously, NFL quarterback Drew Brees is a very famous person.  As soon as he files a law suit, it’s in the news.  Insofar as publicity is concerned, Brees has the advantage of both being a popular personality and the plaintiff, not the defendant.  If you’re the defendant in the news, what is your first move?

  1. Take a deep breath.  Keep a cool head.  This will pass.
  2. Do not manage the press yourself.  Refer to your company’s “crisis communications plan” which should include bringing in an outside expert who is detached from the story.
  3. Move all crisis communications out of the office.  Firewall bad news so it has the least impact on company moral.  Crisis communications should include internal communications with staff which is candid, factual and optimistic.
  4. Choose a single spokesperson.  Refer all reporters to that spokesperson.  They should be available 24/7 to screen all reporter calls and answer media inquiries in an orderly fashion.
  5. Answer all reporters.  You can state you will have a statement in 24 hours, but answer all reporters’ emails and phone calls with a prepared statement.
  6. Tell the truth.  Often, this is painful.  Always, this is necessary.
  7. Stay calm.  Focus on the positive.  Don’t do “spin” – only relevant factual information.

By having a simple, easy-to-execute crisis communications plan in place, a surprise lawsuit won’t derail your business before you have even entered the courtroom.   In fact, when handled well, it can/should enhance your reputation.  The key is the be prepared and delegate communications to experts in this particular type of publicity.

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YouTube Optimization

Image representing YouTube as depicted in Crun...
Image via CrunchBase

We are not going to spend your time in this article explaining why. These are very concise step-by-step instructions on how to optimize your YouTube account to gain the greatest number of viewers the quickest. We recommend you set aside 15-30 minutes per section to carry out these tasks.

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Optimizing Your Account

Create a YouTube account:  To improve SEO results, secure the name of your company as both the username and profile name   [www.youtube.com/users/profilename] = [www.youtube.com/user/CyberspacePublicity].  If the name is already being used, have one that sounds similar.

publicity, public relations, social media, video production, website building
Modern Publicity's logo
Upload an avatar/logo (see ours to the left), give yourself a keyword-rich description, link back to your site in the Website section, share your hometown and dig into the hobbies focusing on activities that complement your business or line of work.

Optimizing Your Video Content 

Video File Name: By default, your video will have a file name like “vid027612″. Rename the video to give it a more descriptive, keyword-rich title that accurately describes the video content in five words or less.  Edit off the three letters after the dot (“.mov”  “.wmv”).  Nobody needs that detail.

 TIP: Do Not Include Business Name – describe the content accurately, clearly, briefly.

Description: Write a easy-to-understand video description that accurately depicts the video content placing a link to your Web site into the video description.

Tags:  Tags are words, not phrases (except for names and brands like Modern Publicity and Paul O’Sullivan) and include all keywords used in the file name/title/descriptions.

Optimize Your Video Channel

Visit your profile page and click the link to edit your channel to include keywords, an accurate description and include a link to your Web site, assign tags and allow comments.  Also,  select the type of channel you’re running to and upload a custom-branded background. (stay tuned to a how-to blog post on this topic).

TIP: To get optimized YouTube tag words without SEO analysis: search out videos in same business category (eg: “San Diego real estate”) ignoring promoted videos. Pick video w/same marketing goals & click “show more” button. Copy and paste their tag words and add your firm’s name, your name, etc. onto your YouTube page. This isn’t as good as our SEO analysis, but it’s much, much better than nothing.

YouTube "Info and Settings" page
YouTube "Info and Settings" page