Increasing Constituent Satisfaction and
Step 1: Understand how the agency is being portrayed in social media.
A person, business or institution does not have to be an active user of social media to have a social media presence. People online are already talking about you – the good, the bad and the ugly. Moreover, for a public agency, there are important topics and issues that are being addressed in social media that government can have a positive role if it is aware of online public sentiment. So, the first step to engaging in social media is to listen to cyberspace and analyze what is happening. Continue reading “Seven Social Media Tips For Local Government”